Netia

Netia Customer Service is:
- 25 years of experience in customer service and the latest technologies. We provide a flexible solution for service in the Call Center system
- Automatic service systems using solutions and technology used on a daily basis in the work of people from Netia's Service Centres
- 9 locations where inbound and outbound customer service can be provided. Security in accordance with the standards used in collocation centers.
- Use of the Nice Nexidia Analytics tool, which provides insight into customer interactions and enables informed decisions about day-to-day operations, resulting in excellent service and customer satisfaction when using the customer service center.
- Technologically advanced, scalable IP telephony, which allows to offer customers virtually unlimited, in terms of scalability, hotlines that can be reached at any time.

As part of the Netia Customer Service, it is possible to:
- implementing of non-standard projects that meet individual customer requirements,
- solving crisis situations in the event of a surplus of incoming traffic to the customer's hotline,
- launching outsourcing support for companies and institutions in a very short time and remote communication with clients,
- creating a team to operate the hotline together with a call center system that will handle incoming calls, perform consumer research, arrange visits or update databases,
- connection of Netia's technological solution with the client's infrastructure.

Netia provides:
- appropriate resources and tools to run the service in a 24/7 system
- receiving and making phone calls and e-mails by consultants and processing them according to established rules and procedures
- making the system available and processing applications in it
- infrastructure for training consultants
- telecommunication channels dedicated to the client, such as: backing numbers,
- consultants with knowledge of foreign languages
- customer service standards
- monitoring the quality of consultants' work

Netia Customer Service is designed for companies of all sizes and industries that want to improve their call centre customer service, conduct an information campaign, survey or opinion poll.